Consulting portfolio

Here are some of the projects I have lead or carried out over the last few years. For more details please view my live portfolio. If you have any questions or would like to engage my services, please contact me.

User Interviews & Persona Development

The WebSphere Voice team at IBM UK wanted to know more about their existing customers, and how best to support them in the future. I trained up three members of the team, and then together we conducted a series of customer interviews. Using the data collected from these interviews, I then produced a report and presentation identifying the different types of customers and what was important to them. I also provided "personas" or user characters that serve as a permanent cue to developers when considering new features.

User Interviewing & Persona Development

Agile project management

Agile project management

At IBM, Syntenic, Rednod and Mansef, I have been involved in helping the team work effectively using the Agile methodology - dividing work into 2-weekly sprints, making a commitment as a team, and raising awareness through daily "scrums" or stand-up meetings as to who is doing what and what obstacles risk derailing the team. I've also trained teams on this and helped define and implement new agile processes.


Team productivity training

Agile development is just one way to improve team productivity. Another key part of this is ensuring that individuals collaborate and communicate effectively. At IBM, Rednod, Syntenic and OpenText, I have been a champion of collaboration technologies such as wikis, shared drives and internal messaging platforms, and have helped drive their adoption to improve team effectiveness.

Team productivity training

Innovation Workshop

Innovation workshop

As a member of IBM Hursley's innovation group, I helped to run a series of problem-solving and brainstorming workshops to help product teams get "unstuck". For example, we helped one team to uncover new patents in their product through an analogy-based technique, and we have helped to come up with original project names and new approaches to technical problems.

Communications dashboard

Communications dashboard

FarmsReach, a California-based marketplace for connecting farms to restaurants, needed help managing their many different types of Internet message and social platforms. I built a custom Google dashboard allowing them to access everything from voicemails and emails to Twitter mentions and mailing list subscriptions in one place.

Competitive Analysis

Competitive Analysis

Brainpark, an Ontario-based enterprise collaboration company, wanted to know more about their competition and the features that could help differentiate them. I undertook a one-week research study, delivering them a detailed report breaking down the competiting products, their strengths and weaknesses, and recommended courses of action on how to beat each competitor, as well as visual representations of the enterprise collaboration space and their role in it.